❓
Frequently Asked Questions
Q1: What is the lead time for the equipment?
A: It will take 5-8 working days for the machine. Larger order quantities will take approximately 1-2 weeks for mass production.
Q2: Is there a Minimum Order Quantity (MOQ)?
A: We support a low MOQ of just 1 PC.
Q3: How do you deliver the goods and how long does it take?
A: Since our machine contains no electric charge or hazardous materials, we can arrange air transportation, sea transportation, or express delivery (DHL, FEDEX) according to your requirements.
Q4: Can I print my own logo on the products?
A: Yes, we accept OEM orders. Please inform us formally before production and confirm the design based on our requirements.
Q5: Does the product come with a warranty?
A: Yes, we provide a one-year warranty for our products.
Q6: What kind of after-sales support do you provide?
A: We provide comprehensive after-sales support, including installation guidance, online training, and access to training services from professional professors.
Mosholu Medical
