❓ Frequently Asked Questions
Q: I haven't used this kind of machine before, is it easy to operate?
A: Yes. We provide comprehensive English tutorials and guide videos. Our technical team is also available via email and online chat to assist you with any operational questions.
Q: What happens if the machine encounters a problem at my facility?
A: Within the warranty period, we provide free replacement parts for any issues arising under normal use. We offer remote diagnostic support to ensure minimal downtime.
Q: What are the accepted payment terms?
A: We accept various payment methods including TT, PayPal, LC, and Western Union. We can operate under EXW, CIF, or FOB terms.
Q: Can the system be customized for specific sample sizes?
A: Yes, the system supports customized mounting boxes and parameters to accommodate different industrial requirements in semiconductor and PCB analysis.
Q: How is the grinding precision maintained?
A: The system utilizes high-definition CCD cameras for precise positioning and automated pressure control, achieving a consistent grinding precision of ±10μm.
Q: What kind of maintenance does the cleaning station require?
A: The integrated cleaning station uses ultrasonic and water/air flow. Regular checks of the water pressure and cleaning the ultrasonic tank are recommended for optimal performance.